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Common Questions

FAQ & Insights

Everything you need to know about booking smarter with SmartHotelDeals.

It's simple: Access to unpublished rates. Hotel networks often allow travel agents to sell rooms over the phone at prices lower than what they can publicly display online. By calling, you bypass the standard rates and unlock exclusive phone-only deals.
No, we are a travel connection service. We partner with certified travel agencies and hotel fulfillment networks. When you call us, we connect you directly with an expert agent who handles the entire booking process, ensuring you get the best possible service and price.
Absolutely not. Our service is completely free for travelers. The price quoted by the agent is the final price you pay. Our partners earn their commission from the hotels, not from you.
Once your booking is finalized over the phone, the agent will immediately send a confirmation email to the address you provide. This email will contain all your booking details, itinerary number, and hotel information.
Yes. The cancellation and modification policies depend on the specific hotel and rate you booked. The agent will clearly explain these policies during the call. To make changes, simply call the same number or the support number provided in your confirmation email.